Freight forwarding services in Australia is a complex and ever-changing industry. There are several factors to consider when choosing a freight forwarder, such as their experience, reputation, specialisations and most importantly their level of customer service.

Here are some tips to help you find the most suitable freight forwarding company to work with.

Know what your specific freight requirements are

To get started, make a list of your requirements and preferences. Do you need a freight forwarder who offers door-to-door service? Do you require a specialised unpack and delivery of your cargo or container? Do you need additional advice/help because it’s your first time importing? Make sure you are clear about your needs from the start so you can find a company that can cater to them.

Do your research on different freight forwarders

Once you know what you need, it’s time to do some research on different freight forwarders. A good place to start is online and by asking other industry professionals for referrals. Once you have a few options, take the time to read online reviews, compare pricing, and make sure they will be a good fit and that you feel comfortable with them handling your cargo.

Get quotes from different freight forwarders

After you have narrowed down your options, the next step is to get quotes from different freight forwarders. This will give you a chance to compare pricing and services side by side. Make sure you ask about any hidden fees or surcharges so you can get an accurate picture of the total cost. With CIF and CFR shipments many importers get caught out by the higher destination port charges that are as a result of the freight being arranged at the origin. Always use a local customs broker in Australia so that you receive unbiased and accurate advice about the additional charges you will receive for CIF and CFR shipments.

Make sure your freight forwarder is reputable

Before you make your final choice on a freight forwarder, you will want to make sure that they are reputable and have good reviews. The most important factor is how you feel when speaking or emailing with the forwarder, if you feel that you can trust them and that they have offered you good advice and service and seem knowledgeable then generally they are. The best freight forwarders are not always the cheapest so be aware of pricing that seems too good to be true. Also, make sure they are properly licensed and have the necessary insurances in place.

Choose the freight forwarder that meets your needs

Once you have all the information you need, it’s time to make a decision. Choose the freight forwarder that offers the best combination of price, services and terms for your needs. Then you can start shipping your products with confidence, knowing that your freight forwarder is one that you trust and can rely on.

Although Australian Customs Brokers and Logistics are based in Brisbane, we handle shipments arriving into all Australian ports/airports on a daily basis. We ensure that our customers get access to dependable and cost-effective freight forwarding services through our global freight forwarding and logistics networks. Get in touch today to see how we can help your business save time and money on shipping.